Last updated: October 19, 2026
Thank you for shopping at Pixelbay. We want you to be happy with your purchase. Please read this policy to understand how refunds work for our digital products.
Definitions
- Company (“We”, “Us”, “Our”) refers to Pixelbay.
- Website refers to Pixelbay, accessible at https://pixelbay.co.in/
- Products refers to the digital items sold on the Website, such as PDF books, templates, bundles, courses and other downloadable files.
- Order means a request by You to purchase Products from Us.
- You means the person or entity placing the Order.
Digital Products Only
Pixelbay sells digital products only. Nothing is shipped, so there is no physical return. Access to the files is given immediately after payment. Because a digital product cannot be “returned” once downloaded, all purchases are final, except in the situations listed below.
When You Are Eligible for a Refund or Replacement
You can request a refund or a replacement within 7 days of purchase if:
- You were charged but did not receive access to the Product.
- The file is corrupted or cannot be opened, and we are unable to fix it or send a working copy.
- You received a Product different from the one you ordered.
- You were charged more than once for the same Order (duplicate payment).
- The Product is materially different from its description on the Website.
When a Refund Is Not Available
We cannot offer a refund if:
- You changed your mind after purchase or no longer need the Product.
- You bought the Product by mistake, or ordered the wrong item, and have already downloaded it.
- The Product matches its description, but did not meet your personal expectations.
- You are unable to use the file because your device or software does not support the format.
- The request is made more than 7 days after purchase.
- The Product was shared, resold or distributed in violation of our terms.
How to Request a Refund
Email us at pixelbay71@gmail.com with:
- Your Order number
- The email address and name used for the purchase
- Payment proof (screenshot or transaction ID)
- A short description of the problem, with a screenshot if possible
We will review your request within 3 business days. If we can solve the issue by sending a working file or the correct Product, we will do that first.
Refund Processing
If your refund is approved, it will be issued to your original payment method within 14 days. You will not be charged any fee for the refund. The time your bank or payment provider takes to show the amount is outside our control.
Contact Us
If you have any questions about this policy, contact us:
- Email: pixelbay71@gmail.com
- Website: https://pixelbay.co.in/